Refund and Returns Policy

60 Days Return Guarantee

Thank you for shopping at puloru.com.

We gladly accept the return/exchange within 60 days of receipt if you are not quite pleased with the items you received. However, please make sure items are in new condition. 

Simply drop us an email or note before return/exchange, we will try our best to meet your request.

Please note overdue requests may not be accepted.

What’s puloru’s Return/Exchange Policy?

1. Returns must be received in new condition, unused, unworn, and unwashed. Otherwise, returns will be subject to refusal. 

2. puloru is not liable for problems under the following: Wrong size or color picked; Customer‘s subjective factors and just dislikes the item. Return shipping fees and the shipping fees from puloru to the customer are at the customer’s own expense.

3. We do not accept returned packages without notifying us upfront.

4. We do not accept packages returned using the COD service.

5. Don’t return the package to the shipping address on the shipping label, we cannot receive the package. If so, we can’t make any refund.

How should I make a return?

1. Email return request→2. Request approved→3. Receive return address→4. Customer sends shipping info after return→5. Returned package received→6.Release refund

1. Submitting return requests by dropping an email.

2. Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)

3. Please return through your local post office to avoid tax when it arrives in our country.

4. Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.

5. Refund will be released within 5 working days after we received the package.

How should I make an exchange?

1. Return the package first, as steps above.

2. Resend will be arranged once we get the return info.

Important Notice:

1. The package which is successfully delivered to the shipping address customer offered cannot be refunded or resend.

2. Please fill in your correct full address including your country, state, city, street number, apartment number and zip code. Please fill in your receiving phone number correctly so that the courier can contact you.

3. If during the delivery process, the delivery is unsuccessful due to the unclear(such as missing apartment number or contact number) or wrong address provided by the buyer, and no one signs for receipt. The buyer did not contact the shipping company in time or did not cooperate with the pickup or refused to provide information, which caused the package to be returned or destroyed. All losses are borne by the customer and the seller does not provide a refund or resend.

Contact us

Email us at: [email protected]